Refund Policy

This Refund Policy applies to credit packs purchased on FourMind AI using card, Apple Pay, Google Pay, or Cash App Pay.

1. Eligible review cases

We review requests involving unauthorized transactions, duplicate charges, technical errors during checkout, or failure to deliver purchased credits after a completed transaction. Contact us within fourteen (14) days of the transaction date and include enough detail to identify the purchase (the email on your account, approximate date, plan name, and amount).

2. Unused credits

If you purchased a credit pack and have not used any of the credits from that purchase, you may request a full refund within 14 days of the purchase date by emailing [email protected] with your order details.

3. Partially used credits

If some credits from a purchase have already been used to chat with an Agent, we may issue a prorated refund for the remaining unused credits from that purchase, at our discretion, minus any payment processing fees already incurred.

4. Non-refundable situations

• Dissatisfaction with an individual AI response is not, on its own, grounds for a refund, since AI-generated output can vary and is not guaranteed to be accurate or complete.
• Credits obtained as a signup bonus are not eligible for cash refunds.
• Accounts terminated for violating our Terms of Service are not eligible for refunds.

5. How refunds are processed

Approved refunds are issued to the original payment method through our payment processor. Depending on your payment method (card, Apple Pay, Google Pay, or Cash App Pay) and financial institution, refunds typically appear within 5–10 business days.

6. Abuse, fraud, and chargebacks

We may deny refund requests that appear abusive, fraudulent, inaccurate, or connected to a violation of our Terms of Service. If a payment dispute or chargeback is filed with your bank or payment provider, we may suspend access to the disputed credits and your account while the matter is investigated.

7. Contact us

To request a refund, contact Pixel Fox Games Inc at [email protected], or by mail at 640 S W Temple St, Salt Lake City, UT 84101. Please include the email address on your account and, if available, your order confirmation.